Letter to the Editor in response to an article in October 18th's issue of the AJC.
By: Robin Frazer Clark
GTLA Immediate Past President
‘Appalling’ and ‘Reasonable.’ Two completely different words with two completely different meanings. It’s not a coincidence that Progressive Insurance referred to their own conduct as 'appalling,' and then, when faced with accountability Progressive changes its tune to say their conduct was 'reasonable.'
Progressive spied on Bill and Leandra Pitts in church—in their private Bible-Study! Good Georgians trusted these people as fellow worshipers—not undercover agents sent to spy on them so that a greedy corporation could save a buck.
I applaud my colleague for representing this family. Our Civil Justice System was designed for people just like the Pitts. In a time when so many corporations are living large and reporting record-breaking profits, we need the Civil Justice System to ensure that they aren’t expanding their profit margins by swindling families and those in need. This is the only avenue to hold Progressive accountable and to send a message to other insurance companies—Georgia does not tolerate dishonest business practices. Down here, we don’t lie and spy in church.